At Nurture Pharma, customer satisfaction is our priority. We strive to deliver high-quality health and wellness products. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns only if:

  • You receive a damaged or defective product.

  • You receive the wrong item.

  • The product is expired at the time of delivery.

To request a return, you must contact us within 48 hours of receiving your order. Please provide your order number along with clear photos of the product and packaging.

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges for:

  • Opened or used products.

  • Products with broken or removed safety seals.

  • Products damaged due to misuse or improper storage.

  • Change of mind after the order has been delivered.

Refunds

Once your return request is approved and the product is inspected, your refund will be processed.

Refunds may be issued through:

  • The original payment method (for prepaid orders), or

  • Bank transfer, where applicable.

Please allow 5–10 business days for the refund to be processed after approval.

Exchanges

If you receive a damaged, defective, or incorrect product, we will replace it at no additional cost, subject to product availability.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Shipping Charges

Shipping charges are non-refundable unless the return is due to our error, such as sending the wrong or damaged product.

Contact Us

If you have any questions about our Return & Refund Policy or wish to request a return, please contact our customer support team with your order details.