Thank you for shopping with Nurture Pharma. We are committed to delivering your orders safely and on time. Please read our Shipping Policy below.
1. Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation once your order has been successfully placed.
2. Delivery Time
Estimated delivery times are:
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. Any free shipping promotions will be clearly mentioned on the website.
4. Order Tracking
Once your order has been shipped, you may receive tracking details via SMS, email, or WhatsApp (where available), allowing you to monitor your shipment.
5. Delivery Address
Please ensure that your shipping address and contact information are accurate before placing your order. Nurture Pharma is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
6. Failed Delivery Attempts
If delivery cannot be completed because the customer is unavailable or the provided address is incorrect, the courier may attempt redelivery or return the package to us. Additional shipping charges may apply for reshipment.
7. Damaged or Missing Items
If your order arrives damaged or if any item is missing, please contact our customer support team within 48 hours of receiving your order. Include your order number and clear photos of the package and product to help us resolve the issue quickly.
8. International Shipping
Currently, Nurture Pharma ships within Pakistan only, unless otherwise stated on our website.
9. Contact Us
If you have any questions regarding shipping or your order status, please contact our customer support team through the contact information provided on our website.